payment policy
Payment Policy
At Laxus, we strive to make your shopping experience simple and secure. Below you'll find information about the payment methods we accept and how we handle payments.
Accepted Payment Methods
We accept the following payment methods:
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Visa
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Mastercard
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American Express
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Maestro
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Shop Pay
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Apple Pay
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Google Pay
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PayPal
All transactions are processed in GBP (£).
Payment Processing
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Payment is taken at the time of checkout.
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Orders will only be processed once full payment has been received.
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You will receive an order confirmation email once your payment is successful.
Secure Payments
All transactions are encrypted and processed securely via Shopify Payments and trusted third-party gateways. We do not store your credit/debit card details on our servers.
Payment Issues
If your payment is declined or fails to process:
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Double-check your payment details.
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Ensure your billing address matches the one linked to your card.
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Try an alternative payment method if available.
If the problem persists, contact your bank or reach out to us at Contact@laxus.com.
Refunds
Refunds are processed to the original payment method once a return is approved. Please allow a few business days for the refund to appear on your statement.
For full details, see our Return and Refund Policy.
Contact Us
For any payment-related queries, you can contact us at:
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Email: Contact@laxus.com
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Phone: +44 121 389 4111
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Address: 10 Wakley St, London EC1V 7LT
Effective Date: 12 September 2025