Politique de remboursement

Return and Refund Policy

At Laxus, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy for our UK customers.

Return Window

You have 30 days from the date of delivery to return your item(s) for a refund.

Return Shipping

We offer free return shipping on all eligible items. A prepaid return label will be provided upon request.

Conditions for Return

To be eligible for a return:

• Items must be in their original condition, unworn, unused, and with all original packaging and tags attached.

• Items marked as final sale are not eligible for return or refund.

• We do not charge any restocking fees.

How to Initiate a Return

To initiate a return, please contact our customer support team through our Contact Us page or email us at Contact@laxus.com. Please include your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within a few working days.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return your original item for a refund and place a new order.

For any questions, feel free to reach out to our team:

• Phone: +44 121 389 4111

• Email: Contact@laxus.com

• Address: 10 Wakley St, London EC1V 7LT

Thank you for shopping with Laxus.