Politique de confidentialité

Privacy Policy

At Laxus, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our website or services.

1. Who We Are

Laxus
10 Wakley St, London EC1V 7LT
Phone: +44 121 389 4111
Email: Contact@laxus.com
Website: https://laxus.myshopify.com

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

2. What Information We Collect

We collect the following types of personal information:

  • Contact details: name, email address, phone number, billing/shipping address

  • Order information: products purchased, payment method (processed securely through third-party payment providers)

  • Account information: username, password (encrypted)

  • Marketing preferences

  • Device and browsing data: IP address, browser type, pages visited, time spent on the site (via cookies and analytics tools)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders

  • To provide customer support

  • To communicate with you regarding your order or inquiries

  • To send promotional emails (only if you have opted in)

  • To improve our website and user experience

  • To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. However, we may share your data with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Delivery services

  • IT service providers (e.g., website hosting)

  • Legal or regulatory authorities when required by law

5. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy (you can link to a separate cookie policy here if available).

6. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you

  • The right to request correction or deletion of your data

  • The right to object to or restrict processing

  • The right to data portability

  • The right to withdraw consent at any time (for marketing)

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at Contact@laxus.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Security

We implement appropriate security measures to protect your personal data, including encryption, secure payment gateways, and access controls.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Effective Date: 12 September 2025
For any questions or concerns regarding this policy, please contact us at Contact@laxus.com.